1) Information We Collect

We may collect information in the following ways:

A. Information you provide to us

• Contact information such as name, email address, phone number, and mailing address.
• Inquiry details such as property preferences, timelines, budget ranges, and messages you submit.
• Transaction-related information you choose to share (e.g., pre-approval status, selling goals), excluding sensitive financial account details unless necessary for a requested service.
• Account information if you create an account (if offered), including login credentials and saved searches.

B. Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, referring URLs, and time spent on pages.
• Approximate location derived from your IP address (city/region level).
• Cookies and similar technologies as described in the Cookies & Analytics section.

C. Information from third parties

• Property listing data from MLS/IDX feeds and listing providers (see IDX / MLS section).
• Service providers such as CRM, email, text messaging, scheduling, and analytics partners.
• Public sources such as property records and publicly available information as permitted by law.

2) How We Use Information

We may use personal information to:

• Respond to inquiries and provide requested real estate services.
• Help you search for properties, schedule showings, and communicate about listings.
• Provide market updates, neighborhood guides, and service-related notices.
• Improve our website, content, and user experience.
• Maintain records related to brokerage operations and compliance.
• Protect against fraud, unauthorized access, and misuse of our systems.
• Comply with legal obligations and enforce our terms and policies.

3) How We Share Information

We do not sell your personal information for money. We may share information in the following circumstances:

• With service providers who perform services for us (e.g., website hosting, CRM, email delivery, analytics, scheduling, and marketing tools).
• With real estate participants as needed to provide services (e.g., cooperating brokers, listing agents, lenders, title companies, inspectors) at your direction or in connection with a transaction.
• With MLS/IDX and listing providers as required by applicable rules and agreements.
• For legal reasons to comply with law, respond to lawful requests, protect rights and safety, or investigate potential wrongdoing.
• Business transfers if we are involved in a merger, acquisition, or asset sale (information may transfer as part of the transaction).

We require our service providers to use appropriate safeguards and to process personal information only as needed to perform services for us.

4) Marketing, Texts & Calls

We may contact you by email, phone, or text message in response to inquiries, to provide requested services, and (if you opt in) for marketing updates.

Email communications

You can opt out of marketing emails at any time by using the unsubscribe link in those messages. Transactional or service messages may still be sent when necessary.

SMS / text messages

• If you provide your phone number, you may receive texts related to your inquiry, showings, listings, appointments, or updates you request.
• Consent: By providing your number and opting in (where required), you consent to receive texts from Oak & Axis Realty. Message and data rates may apply.
• Opt-out: Reply STOP to opt out of text messages. Reply HELP for help.
• Frequency: Message frequency varies based on your interactions.

Phone calls

If you request a call or provide your phone number, we may contact you regarding your inquiry and services. We aim to honor do-not-call requests as required by law and applicable rules.

5) IDX / MLS & Property Data

Our website may display property listings and related information provided by MLS/IDX feeds and other listing sources. Listing data may include photos, prices, property descriptions, and other details provided by listing brokers and agents.

• Listing information is deemed reliable but is not guaranteed and may change without notice.
• We may cache or store certain listing data to improve site performance and user experience, subject to MLS/IDX rules.
• MLS/IDX providers may impose additional terms and restrictions that apply to your use of listing data.

6) Cookies & Analytics

We and our service providers may use cookies, pixels, and similar technologies to recognize your browser or device, understand usage, and improve performance.

Examples of technologies we may use

• Essential cookies for site functionality and security.
• Analytics cookies (e.g., page views, time on site, feature usage).
• Advertising / marketing pixels to measure campaign performance and show relevant content.

Your choices

• You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.
• If we implement a cookie consent banner (where applicable), you can adjust your preferences through that tool.

7) Data Retention

We retain personal information as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the information and our legal and operational requirements.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Requesting access to the personal information we maintain about you.
• Requesting corrections to inaccurate information.
• Requesting deletion of certain information (subject to legal and compliance exceptions).
• Opting out of certain marketing communications.
• Limiting the use of certain information where applicable.

To make a request, contact us using the information below. We may need to verify your identity before processing requests.

10) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

11) Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated policy.